Mustang Survival FAQs
Below are some frequently asked questions (FAQs) about our company, our products and how to use and maintain them. If you have additional questions, please contact our customer service department at email@example.com for more information.
Where and How to Buy
Buy online or visit our dealer locator to find a store near you.
For Commercial, Industrial, and Public Safety products, please contact Customer Service for the dealer nearest you.
For international inquiries please contact us at firstname.lastname@example.org.
For US General Services Administration (GSA) please see the information at the bottom of our Dealer Locator page.
Ordering & Shipping
What are your shipping fees?
We are pleased to offer free standard shipping for customers who sign up on our email list. For all other orders there is a flat rate charge for standard ground shipping ($9.95 for orders within the USA / $14.95 for orders within Canada). Expedited (express) shipping is also available for $19.95 within USA and $29.95 within Canada. For more information, visit Shipping and Returns.
What currency is the site in?
The Canadian site shows prices in Canadian dollars, and the US site shows prices in US dollars.
What are my payment options?
We accept Visa, MasterCard, Discovery, and PayPal. We also accept pre-paid credit cards as long as there is a billing address attached to it.
When will I be charged for my order Your credit card will be charged when you place your order online.
Can I cancel an order online once the order has been placed?
No, after your order has been placed and payment has been taken, you cannot cancel it online. One of our Customer Service Reps can help to cancel your order by phone. Please contact our customer service team at 1.800.526.0532.
How do I return a product I purchased on your site?
Visit our Shipping and Returns page to find out how to return a product.
I see some products on your site that I can't buy online. Where can I purchase these?
Products that are intended for Government and industry use are currently not available for online purchase. For commercial/industrial products, we recommend visiting one of our dealers. To see what dealers are in your region please use our dealer locator.
For public safety and military products, please contact our Customer Service team.
I am tax exempt. How do I order on your site?
We do not offer tax exemptions for online purchases.
Warranty & Repair
Mustang Survival proudly guarantees the quality and performance of all our products. All Mustang Survival products come with a warranty that reflects our confidence in the high quality of our design, engineering and manufacturing. Visit our Warranty & Repair page for full details.
Will my vest turn me over if I am unconscious and face down in the water?
There is a difference between a life jacket and a PFD (personal flotation device). A PFD is designed for constant wear where comfort and flotation are the critical issues. A PFD will float you, but not self-right you (turn you over in the water). A life jacket will turn you face up in the water, but the foam filled varieties are bulky and less comfortable to wear. Typically, life jackets are horseshoe shaped in design and slip over your head with all of the flotation in the front of your body up around your neck. Both exceptional comfort and self-righting performance are now available to you with Mustang Survival inflatable life jackets. These products carry U.S. and Canadian Coast Guard approvals, depending on the specific model.
On Manual Inflatable Life jackets, do I have to blow it up by mouth?
No. Manual Inflatable life jackets are inflated by pulling the cord with the 'Jerk to Inflate' knob at the bottom of the device. This causes the life jacket to be inflated using a CO2 gas cartridge. All inflatable life jackets do have an oral inflation tube as backup should you want to inflate it by mouth.
Do I have to worry about inadvertent inflation of my automatic inflatable life jacket?
Automatic Inflatable PFDs by Mustang are designed so that they have to be immersed in water before the inflation mechanism can be set off. The device may accidentally inflate if the inflator is exposed directly to water.
What is an inherently buoyant product?
Inherently buoyant products provide constant flotation in water, as they are constructed with materials that float such as foam. Once worn, these products provide immediate flotation when in-water without additional action from the user.
The Khimera PFD has harmonized Level 70 approval. What does this mean, and what is it equal to in Type performance?
The Khimera’s Level 70 approval is equivalent to the Type III foam classification. USA and Canada are harmonizing flotation standards. As part of this, there is a new naming system for performance, replacing the current “Type” system.
How long will I survive in a Mustang Survival product?
Survival time varies dramatically depending on the type of product you are wearing, the temperature and conditions of the water, as well as your own physiological conditions. Visit our Hypothermia page to learn more about cold water survival.
Is there a difference between a work suit and a survival suit?
A survival suit is regulated by an Immersion Suit standard. These are suits designed to be donned quickly in an emergency situation where a person could potentially be awaiting rescue for some time. These suits offer maximum flotation and environment protection and let little to no water into them. A work suit is designed for constant wear while still offering flotation and environment protection. They are classified as PFDs and are worn in situations where help is closer at hand.
Can Mustang Survival Marine Suits be worn for Ice Fishing or as a snowsuit?
Yes, Mustang Survival suits are often used in extreme temperatures. The closed cell foam that we use in these suits provides excellent thermal protection from extreme temperatures.
How do I remove grease from Mustang Survival products?
We would recommend that you use a mild detergent (no bleach) in warm water. Scrub with a medium bristled brush and rinse thoroughly in clean water. *NOTE: Consult product specific care and maintenance guidelines.
How do I remove mildew from my Mustang Survival garment?
The best way to remove mildew is to never let it start - prevention is the key. Always store your boating equipment and garments in a dry and well-ventilated area out of direct sunlight, and be sure to avoid stowage in areas that are prone to high humidity or significant temperature fluctuations. You can try the following steps to help neutralize and limit the spread of mildew on the garment:
- Soak in a solution of 2 cups of salt per gallon of warm water
- Scrub affected mildew areas
- Rinse with clean, fresh water
- Hang to dry in a well ventilated area
- Once dry, hand wash with an antibacterial soap and warm water
- Rinse with clean, fresh water
- Hang to dry in a well ventilated area
- Store in a dry place out of direct sunlight
Can I add Waterproof spray to my Mustang?
You can apply a waterproof spray to your garment in order to add additional water resistance. Outdoor stores may be able to recommend additional products but please ensure that the product you select is intended for nylon products. Please follow the manufacturer’s instructions when applying the spray. No dry-clean sprays. Please note that certain waterproofing sprays may increase waterproofness but decrease breathability of your product.
Why are your Inflatable fishing vests not approved?
The MD1165 (Deluxe Inflatable Fisherman Vest) and the MIV-10 (Inflatable Fisherman Vest) do not carry approvals from either Transport Canada or Canadian Coast Guard. The Fisherman's Vests while not approved, will provide the required buoyancy, when inflated, to keep the user afloat. The Inflatable Fisherman's Vests offer 16 lbs of buoyancy when inflated compared to 15.5 lbs of buoyancy in traditional, inherently buoyant, personal floatation devices. The standard in Canada for approved vests or suspenders type inflatable PFD's is 150 Newtons or nearly 34 lbs. Our full line of Inflatable PFD's (excluding the Fisherman's Vests) are approved under UL 1180 with Canadian Addendum. These units offer 35 lbs of buoyancy when inflated.
Why are no life jackets available/approved for infants in Canada, but there are in the US?
The US and Canada have different standards for infant lifejackets. For more information on US Infant lifejacket standards, visit www.uscgboating.org. There are no PFDs for children under 20 lbs in Canada. Canadian Coast Guard has a web page that outlines the fitting of life jackets for children and infants. The web address is www.ccg-gcc.gc.ca. The Office of Boating Safety Info line is 1-800-267-6687, email: email@example.com
How do I find out if one of your products is Workers Compensation Board (WCB) approved?
Mustang Survival does not determine a products WCB approval. You will need to contact WCB for assistance.
I am a large person. Do you have a life jacket with enough flotation to keep me afloat?
Average sized adults need approximately 7 – 12 pounds of buoyancy to keep their head above water. The minimum requirement for an adult PFD is 15.5 lbs of buoyancy. All you have to remember is 'If It Fits You, It Will Float You'.
CO2 & Re-Arming Questions
*To find the re-arm kit for your inflatable PFD, please go to your product’s web page. For re-arm instructions, visit Inflatable PFD Re-Arm Instructions page
What are the technical specifications of your CO2 cylinders?
Carbon Dioxide Cylinders iSi Components Material Safety Data Sheet
How do I safely dispose of CO2 Cylinders?
To safely dispose of the CO2 cylinders, you must ensure that the head of the cylinder has been pierced. Following this the cylinder can be disposed of. Alternatively, the CO2 cylinders are 100% steel and can be recycled- should a recycling program be available.
Will any size CO2 work on your inflatable life jackets?
No they will not. Different inflatable life jackets can provide varying amounts of buoyancy. For example, an AirForce™ inflatable life jacket with 35lbs. of buoyancy requires a 33gm CO2 cylinder to fully inflate it. Other, models that offer 22lbs. would require a smaller size cylinder.
Can I take my CO2 cylinders on a commercial flight?
CO2 cylinders are dangerous goods and it is up to the discretion of the airline as to whether CO2 cylinders are allowed on board their aircraft, either as checked luggage or carry-on. We recommend contacting the airline prior to your flight to request information on their policy. An alternative is to remove the CO2 canister from your vest and purchase a replacement at your destination point.
For travel within the United States
United States airport security through the Transportation Security Administration (TSA) has a formal policy for Security Screeners. This policy is posted on the TSA web site.
*We recommend you contact the airline prior to your flight to request information on their policy, and inform them of the official TSA policy.
For travel within Canada
For the formal policy for travel with CO2 cylinders within Canada, check the Canadian Air Transport Security Authority web page.
*We recommend you contact the airline prior to your flight to request information on their policy, and inform them of the official CATSA policy.
Submitting New Product Ideas
I have an idea or invention. How do should I share it with Mustang Survival?
Please review our New Product Idea Submission Process here.
Submitting Sponsorship Requests
I have a sponsorship opportunity for your consideration. How do I submit such requests to Mustang Survival?
To submit a sponsorship request, contact firstname.lastname@example.org.