Warranty & Repair
Standard Warranty Terms
Mustang Survival products are warranted to be free from defects in materials and workmanship for a period of one year from the date of purchase. Proof of purchase may be required at the discretion of Mustang Survival. Products, which, in the sole judgment of Mustang Survival, have received excessive or abusive use or have been altered in any way by a dealer, the customer or any other person, will not be covered by this limited warranty.
The only obligation or liability of Mustang Survival under this limited warranty is to repair or replace the product and Mustang Survival shall not, under any circumstances be liable for loss of use or any consequential damages sustained by the Customer. All other warranties expressed or implied, and remedies with respect to the condition or use of the product, which might otherwise be provided by law in any jurisdiction, are specifically excluded.
Suits and coats, used in commercial applications, condition indicators are described to provide guidance with respect to repair and replacement. A garment’s buoyancy must be maintained or it should not be in service. If you suspect buoyancy has been significantly reduced, replace the garment or contact a Mustang product dealer.
Our products are designed as lifesaving devices manufactured with high quality materials providing comfort, durability and protection. The care and maintenance of these products are critical as they are lifesaving devices. Please read the care and maintenance instructions provided with your product or contact our customer service department at firstname.lastname@example.org. For general information about cleaning your product, please see our FAQs.
Closed cell foam becomes compressed over time. The volume of foam provides buoyancy and as the foam becomes compressed, buoyancy may be reduced to an unsafe level. Factors such as gasoline and prolonged oil contamination, among others, are very harmful to foam. This should be considered when reviewing the product.
Products should be examined each year or whenever there is reason to question the safety provided. Review the product using the following garment condition indicators:
- Buoyancy: Test the product in a controlled in-water situation. Ensure an observer is monitoring and that the test isconducted in a calm water environment. A well-functioning personal flotation device’s (PFD) buoyancy should keep yourhead safely out of the water.
- Foam Liners: Check shoulder and sleeve areas for separation or slippage.
- Seams: Inspect seams to ensure they are not separating, tearing or fraying.
- Zippers: Movement should be easy and have good overall condition.
- Fasteners: Snaps, buckles and Tug-Tites® should all be in good working order.
- Improper Storage: Mold or mildew should not be present and storage in a compressed state or near heat may indicatedamage.
- UV Damage: Indicated by significant discoloration or bleaching that weakens the exposed materials.
Products that indicate failure in any of these areas are not in proper condition and must be repaired or replaced. These are only guidelines, but should be considered when reviewing our personal lifesaving devices used in commercial applications.
Sending Products for Inspection & Repair
Should a Mustang product require inspection, please contact your Mustang Dealer or Mustang Survival directly. When contacting Mustang Survival please have the model number and lot number for each product needing inspection and/or repair. If you are unable to find these numbers please contact our Customer Service Department with your product in hand so we are able to help you locate this information.
Product with a manufacturing date in excess of 6 years should not be returned for repair, unless specifically authorized by our Repair Coordinator.
All products sent into Mustang Survival are required to be clean and marked with a Return Authorization (RA) number. Please mark the RA on the outside of the box and include in any paperwork shipped with the product. Mustang Survival will refuse any product that has not been cleaned or is returned without an RA number. Please also keep a copy of your RA number for reference when calling about your repair.
Mustang Survival requires return of the product (postage or delivery costs prepaid by Customer) for inspection before determining whether the product will be covered under limited warranty.
Once we have received your products our Repair Service and Quality Assurance Departments will inspect the product. It is then determined whether the product will be covered under this limited warranty. If the product is deemed to be covered under our warranty policy, it will either be repaired or replaced at the sole discretion of Mustang Survival at no charge to the Customer. If product is determined to be non-warranty, payment will be required prior to shipment. Inspection fees will apply for all products that are considered non-warranty or free from defect.
Once repaired, product under warranty will be returned to you free of charge.
If you need further assistance, please call our Customer Service Department at 1-800-526-0532 or email at email@example.com.
Thank you for your continued use of Mustang Survival products.